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Shipping Policy

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Effective Date: December 25, 2025

Provider: SILARA

At SILARA, the delivery of your monthly curation is treated with the same meticulous care as the selection of the items themselves. We invite you to review our delivery protocols to ensure a seamless experience.

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I. THE DISPATCH SCHEDULE
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Your SILARA subscription is not merely a shipment; it is a scheduled arrival.

  • Curated Dispatch Window: To ensure the integrity and exclusivity of each edition, our collections are dispatched from our private facility between the 4th and 7th of each month.

  • New Membership Activations:

    • Priority Access: Memberships confirmed before the 25th of the month secure that month’s edition, which will be prepared for immediate priority dispatch (typically within 48 hours).

    • Future Reservations: Memberships confirmed after the 25th are reserved for the upcoming month’s premiere collection.

II. COMPLIMENTARY & PRIORITY DELIVERY
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We partner with premium courier services to ensure your collection arrives in pristine condition.

DestinationService LevelEstimated Arrival

The NetherlandsComplimentary / Standard1-2 Business Days

Belgium & GermanyPriority Tracked2-4 Business Days

Rest of EuropeInternational Priority3-7 Business Days

Specific delivery fees, if applicable for international priority, are transparently presented upon checkout.

III. ADDRESS MANAGEMENT & CONCIERGE
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To maintain the security of your delivery, precise address details are paramount.

  • Client Responsibility: Please ensure your delivery details are current within your Member Portal by the 1st of the month.

  • Redirects: Due to the speed of our priority dispatch, we cannot redirect a collection once it has been entrusted to our courier. SILARA cannot assume liability for deliveries made to addresses that were not updated prior to the dispatch window.

IV. TRACKING & RECEPTION
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Upon the release of your collection, you will receive a personal notification containing your tracking credentials. We recommend arranging for reception of the package to ensure it is not left unattended.

V. THE PRISTINE GUARANTEE
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Every SILARA box is hand-inspected before sealing.

  • In the Rare Event of an Issue: Should your collection arrive in anything less than perfect condition, please contact our Client Concierge at support@silara.com within 48 hours.

  • Resolution: We will personally arrange for a replacement or a tailored solution to rectify the experience immediately.

VI. INTERNATIONAL CLIENTS (NON-EU)
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For our distinguished clients residing outside the European Union: Please be advised that your local customs authority may apply import duties or luxury taxes. These are outside the purview of SILARA and are the responsibility of the recipient.

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VII. RETURNS & CANCELLATIONS
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Given the exclusive nature of our curated collections:

  • Curation Integrity: We do not accept returns of individual items to maintain the integrity of the set.

  • Right of Withdrawal: You may return a complete, unopened edition within 14 days of receipt, as per EU regulations.

  • Cancellation: You may pause or cancel your membership at any time via your portal; however, cancellations made after the 1st of the month will apply to the following month's cycle.

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